Carrier Call's goal is to serve you with a wide range of professional support services to keep your business running effectively and smoothly. We are determined to be flexible. Your needs are at the center of our attention and the Carrier Call team is dedicated to support you with all your interconnection- and trading-business requirements.
Carrier Call has dedicated support teams located in Europe and the Americas in order to provide customers with best practice support within their own geographical area. Local teams give customers access to outstanding support and maintenance at all times. Different customers have different support and maintenance requirements. Carrier Call offers a wide range of support and maintenance plans in order to provide services that meet specific customer needs. Our resources know our customers' environments in detail and can provide specialized support and in-depth analysis of customer specific issues.
Carrier Call provides support and maintenance services to assist customers with different application and business issues like:
- Application support
- Corrective maintenance
- Preventive maintenance
- New releases and upgrades
- 1st, 2nd and 3rd level support and trouble-shooting
- In-depth customer specific data and system analysis
Carrier Call employees hold several ICT industry leading certifications for first class serving our customers and provisioning technology transfer and know-how at its best.