Carrier Call GmbH
Your business partner for telecommunications and more...

Trouble Ticket Customer Login

Carrier Call provides an easy-to-use web based trouble ticket system for its customers to report issues and access operation guides 7x24. This allows our customers to be notified and gain access to updates in real time, enhancing communication and allowing for quick resolution on any issues. Carrier Call's Technical Assistance Centers (TAC) works as an interface of the different internal parts of the Carrier Call organization. The aim is to streamline the communication for issue/problem resolution and drive product improvement for the customers.

>> Click here << to log into the Carrier Call trouble ticket system

Customer login

Servicedesk

Carrier Call – Support

Carrier Call's goal is to serve you with a wide range of professional support services to keep your business running effectively and smoothly. We are determined to be flexible. Your needs are at the center of our attention and the Carrier Call team is dedicated to support you with all your interconnection- and trading-business requirements.

Carrier Call has dedicated support teams located in Europe and the Americas in order to provide customers with best practice support within their own geographical area. Local teams give customers access to outstanding support and maintenance at all times. Different customers have different support and maintenance requirements. Carrier Call offers a wide range of support and maintenance plans in order to provide services that meet specific customer needs. Our resources know our customers' environments in detail and can provide specialized support and in-depth analysis of customer specific issues.

Carrier Call provides support and maintenance services to assist customers with different application and business issues like:

  • Application support
  • Corrective maintenance
  • Preventive maintenance
  • New releases and upgrades
  • 1st, 2nd and 3rd level support and trouble-shooting
  • In-depth customer specific data and system analysis

Carrier Call employees hold several ICT industry leading certifications for first class serving our customers and provisioning technology transfer and know-how at its best.