Carrier Call GmbH
Your business partner for telecommunications and more...

  • Trouble Ticket Customer Login

    Carrier Call provides an easy-to-use web based trouble ticket system for its customers to report issues and access operation guides 7x24. This allows our customers to be notified and gain access to updates in real time, enhancing communication and allowing for quick resolution on any issues. Carrier Call's Technical Assistance Centers (TAC) works as an interface of the different internal parts of the Carrier Call organization. The aim is to streamline the communication for issue/problem resolution and drive product improvement for the customers.

    >> Click here << to log into the Carrier Call trouble ticket system

Carrier Call's advisory services provide deep product knowledge with a proven methodology that brings together years of experience delivering solutions to global telecommunication operators.

We have a track record of success and are fully equipped to align your business processes with Carrier Call's products (XCarrier product suite), achieve workforce productivity and increase your top- and bottom-line to create sustainable value.

We recognize that successful projects require great people, processes and technologies. Our telecom sector experience, coupled with best practices from our customer base and extensive product knowledge exactly match that mix. We help telecom carriers to reach their goals faster with our expertise.

Advisory Services include:

  • Advice on operators' key functional areas that include strategy, tactics, marketing, process designs & implementation of voice products and services
  • Best practice suggestions on service concepts & user experience, design & implementation, testing & analysis
  • Market segmentation & innovation, including analysis of the market, trends and competition; feasibility analysis; roadmap review and feedback
  • Operational support on integration, billing- & system operation
  • Self-sufficiency plans through knowledge transfer and on the job mentorship
  • Documentation support

Customer Outcomes:

  • Market and innovation leadership
  • Launch services and promotions faster: within days rather than weeks
  • Increase operational readiness with Carrier Call's expertise, workflow and tools to fully leverage your technology investment
  • Ability to take services & promotions from idea to launch
  • Complete documentation framework to launch promotions & services
  • Market segmentation for targeted promotions
  • Better churn management and increased subscriber loyalty
  • Ability to analyze and measure promotion success
  • Identification of key improvement areas
  • Proposals for targeted services for future launches (roadmap definition)