Carrier Call GmbH
Your business partner for telecommunications and more...

  • Trouble Ticket Customer Login

    Carrier Call provides an easy-to-use web based trouble ticket system for its customers to report issues and access operation guides 7x24. This allows our customers to be notified and gain access to updates in real time, enhancing communication and allowing for quick resolution on any issues. Carrier Call's Technical Assistance Centers (TAC) works as an interface of the different internal parts of the Carrier Call organization. The aim is to streamline the communication for issue/problem resolution and drive product improvement for the customers.

    >> Click here << to log into the Carrier Call trouble ticket system

We are proud of our customers and their success in the market. Carrier Call’s success follows on the success of our customers, built on relationships driven by results, and forged from our keen and deep understanding of the telecommunication industry. Carrier Call works with many of the world’s most prominent and successful wholesale and retail carriers and strives to continuously improve their business. We view long term relationships with our customers as a prerequisite for high customer satisfaction. For us, customer satisfaction does not stop with completion of a project.

Now and in the future: Carrier Call is always at your service.

Some of our customers are:


Colt is Europe’s information delivery platform, enabling its customers through expertise in IT managed services, networking and communication solutions. Colt provides a complete portfolio of end-to-end communication services in a pan-European network, including voice, data, bandwidth and high-speed hosting solutions connecting 32 cities in 21 European countries, the United States and India.

Kabel Deutschland

Biggest Cable Net Provider In Germany - Kabel Deutschland (KD), Germany’s largest cable operator, offers its customers digital, high definition (HD) and analogue TV, Pay TV and DVR offerings, Video-on-Demand, broadband Internet (up to 100,000 Kbit/s) and fixed line Phone services via cable as well as mobile services in cooperation with an industry partner. The publicly listed company (MDAX, MSCI Europe, Stoxx 600 Europe) operates the cable networks in 13 German federal states and supplies its services to approximately 8.7 million connected households. As per end of fiscal year 2010/2011, Kabel Deutschland had approximately 2,700 employees. In fiscal year 2010/2011 (12 months ended March 31, 2011), the Company reported revenues of €1,599 million and Adjusted EBITDA of €729 million. Group GmbH & Co. KG

mr. net group GmbH & Co. KG, through its subsidiaries, provides outsourcing services to network operators and carriers in Germany. It primarily focuses on the provision of communication, billing, and debt collection services. The company offers infrastructure and triple play solutions, including high-speed Internet and telephony, managed services, network operations, and consulting services; and enterprise and carrier services, which include voice over Internet protocol services, as well as carrier services and scheduling of international telephone traffic. It also engages in billing, customer services, and client management operations, such as rating and billing, order and process management, claims management, and financial clearing; and involves in accounting and collection operations that include pre-judicial, judicial, and post-judicial collection, as well as long-term monitoring and end-customer support. In addition, mr. net group provides mobile business solutions, including SMS/MMS messaging, mobile Internet solutions, premium SMS/MMS, and convergent portal solutions; and value-added services, such as added value telephone numbers, service numbers, adapted solutions for premium rate services, and IN services. mr. net group GmbH & Co. KG was founded in 2004 and is based in Flensburg, Germany.

upc cablecom business

upc cablecom is the largest cable network operator in Switzerland. The company is a subsidiary of Liberty Global (LGI) and in 2011 it achieved a turnover of over CHF 1.1 billion.upc cablecom’s own network connects over 2 million households and covers all the major Swiss cities. Today the services of upc cablecom are available via the cable network, which now covers approximately 70 per cent of Switzerland. Via a permanently installed cable connection in their homes, residential customers in the relevant catchment area can obtain from upc cablecom up to 180 digital TV programmes, Internet with maximum bandwidth (100 Mbit/s) and also affordable telephony services. The company also cooperates with partner networks and offers products for business customers (networking of company sites, Internet, telephony and TV connections as well as other office solutions).

Carrier Call Reference: upc cablecom business (E)
Carrier Call Referenz: upc cablebocm business (D)


Versatel AG is listed on the Frankfurt Stock Exchange (Frankfurt: VTW) and is one of the largest alternative providers of voice, Internet and data services for residential and business customers on the German market. Versatel has a strong local and regional presence in the German broadband market. Covering 12 of the 16 German states and 28 of the 50 largest German cities, the company has an market coverage – based on its own calculations – equivalent to some 25% of all German households in the potential coverage range. Versatel is Germany’s third largest infrastructure-based telecommunications provider in terms of revenue. In 2007, the company generated preliminary sales of €700 million and had over 680,000 customers under contract at the end of the year. Versatel has a workforce of approximately 1,400 at 14 locations. Further information:

Carrier Call Reference: Versatel (E)
Carrier Call Referenz: Versatel (D)