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AI-Analytics

XOperator - XCarrier Plattform

AI-Analytics

Artificial Intelligence for
Smarter Voice Networks

Harness artificial intelligence to predict trends, detect anomalies and optimize network operations.

Carrier Call AI Analytics leverages artificial intelligence to transform operational and network data into predictive insights. Detect anomalies, identify optimization opportunities and automate complex analyses to improve network performance, service quality and operational efficiency. Empower faster and smarter business decisions with AI-driven intelligence.

Move beyond analytics - embrace intelligent operations.

Carrier Call AI Analytics goes beyond traditional reporting by combining artificial intelligence, predictive analytics and intelligent automation into a single platform. Instead of simply showing what happened, AI identifies why events occur, predicts what will happen next and recommends the best course of action.

By continuously learning from call traffic, routing behaviour, quality metrics and network performance, the platform enables operators to detect anomalies earlier, optimize routing automatically, forecast capacity requirements and improve customer experience with minimal manual intervention. The result is a smarter, more efficient and future-ready voice network.
Analyze traffic behaviour, routing performance, quality metrics and customer trends with AI-powered algorithms that identify hidden patterns, detect anomalies in real time and predict future developments before they impact your business. Intelligent recommendations help optimize routing strategies, improve network utilization, reduce operational costs and increase service reliability.

Whether you are looking to automate operational workflows, support capacity planning, improve fraud detection or provide executives with predictive KPIs, Carrier Call AI Analytics delivers actionable intelligence that evolves with your business. Fully integrated into the Carrier Call ecosystem, it provides a future-ready platform for intelligent network operations

Funktionen

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Kundenmehrwerte

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Produkte | Analytik

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Written by Nadine Ruben on . Posted in Content.

Analytik

XCarrier Traffic Management Icon

Analytics

Turn Call Data into
Business Intelligence

Gain complete visibility into traffic, routing performance and network utilization.

Carrier Call Analytics provides comprehensive insights into call traffic, routing behaviour and network utilization. Monitor volumes, identify bottlenecks and optimize service quality with real-time and historical analytics. Make informed operational and business decisions based on accurate data.

Actionable insights for better network performance.

Every call generates valuable operational data. Carrier Call Analytics solutions such as xDash, xValidate and future analytics applications transform this data into clear, actionable insights for engineering, operations and management teams.

Monitor traffic volumes, routing behaviour, carrier performance and network utilization in real time or through historical analysis. Identify bottlenecks, detect unusual traffic patterns, measure quality indicators and verify service level compliance with intuitive dashboards and comprehensive reports.

Whether you need to optimize routing decisions, improve network efficiency, support capacity planning or provide management with meaningful KPIs, Carrier Call Analytics delivers the transparency needed to make faster, data-driven decisions. The modular platform grows with your business and integrates seamlessly with the Carrier Call ecosystem, providing a single source of truth for operational intelligence across your voice network.

Products | Analytics

Carsten Sinn, 1&1Versatel

Carsten Sinn

Key Account Manager, 1&1Versatel

«Mit der XCarrier-Plattform arbeiten wir mindestens sechs mal schneller als früher und sind dabei präzise wie eine Schweizer Uhr.»

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XCarrier

XCarrier Suite Icon

The leading digital platform for
wholesale traffic

A pioneer in network management. The first cloud-based DSS for carriers.

With XCarrier's digital portfolio, carriers and service providers can efficiently and seamlessly manage their entire wholesale operations from start to finish.

XCarrier Suite

Carrier Call's XCarrier Suite is the ultimate solution for carriers looking to eliminate manual processes. By seamlessly integrating automated trading, intelligent LCR, and precise billing, it transforms complex data streams into measurable profits. Control your entire business from a single platform—faster, more efficiently, and with complete quality control.

Xcarrier Suite

Our products

The complete, digital XCarrier product portfolio guarantees efficient end-to-end size classes of carriers and service providers.

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Contact Claudia Reischel

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Claudia Reischel

Your personal contact with
Claudia Reischel

How can I help you?

Would you like to learn more about XCarrier, have questions about our solutions, or would like a technical consultation? Claudia Reischel will get back to you as soon as possible.

Contact Claudia Reischel

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Location & Address

Carrier Call AG
Rank 6A
5108 Oberflachs
Switzerland

+41 56 544 66 00
General consulting  

+41 56 544 66 02
Technical inquiry & support

This email address is being protected from spambots. You need JavaScript enabled to view it.

Availability

Montag–Freitag:
09:00–17:30 Uhr CET

Sprache: 
Englisch & Deutsch

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Hutchison Drei Austria EN

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References

Leading European telecommunications
companies put their trust in us.

Sunrise Business
Hutchison Drei Austria chose XCarrier Cloud by Carrier Call AG for a lean, efficient, and future-proof solution in daily wholesale operations, delivering measurable success.

Hutchison Drei Austria GmbH

More efficient wholesale voice traffic management with XCarrier Cloud from Carrier Call AG

Hutchison Drei Austria GmbH (www.drei.at) is a leading telecommunications provider in Austria and part of CK Hutchison Holdings Limited. Drei operates one of the most modern 4G and 5G networks in the country and offers innovative products and services for private and business customers. With a focus on digitalization, cloud services and IoT, Drei is actively shaping the future of communication. The company employs around 1,500 people and serves more than 4 million customers.

The initial situation

In the wholesale area, Drei was using an existing voice traffic management system that was no longer proactively managed and no longer met the increasing requirements. The aim was to replace this system and ensure more efficient and transparent day-to-day operations in the wholesale area with minimal personnel deployment.

The solution

Carrier Call AG was commissioned to replace the old system with the XCarrier Cloud solution. A managed service model was chosen in which the XCarrier system is operated in the cloud by Carrier Call and continuously developed further. The suite is hosted in the Oracle Cloud Infrastructure (OCI), enabling a secure, high-performance and scalable environment.

The implementation

The data setup, including master dial codes and price lists, was carried out within a very short space of time in close collaboration with Drei's wholesale experts. The final switch to XCarrier Cloud System took place in March 2025. The existing processes and interfaces were seamlessly integrated into the new system. Particular attention was paid to ensuring that the outputs - such as price lists and least cost routing (LCR) exports - corresponded to the previous standard in order to ensure a smooth transition for internal and external stakeholders. New Origin Based Rating (OBR) functionality was introduced and automated to ensure that traffic can be mapped and billed correctly at all times. In addition, automated interfaces were implemented, in particular to the existing billing system. This reduced manual effort and increased efficiency in other departments.

The results

By using XCarrier Cloud, Drei's wholesale team benefits from a highly flexible, intuitive system. The calculations are fast, transparent and comprehensible. Processes are systematically mapped and provide optimum support for operations.

The next steps

The automated import of wholesale billing data from XCarrier into the existing billing system is currently being tested. Further steps in the digital transformation are planned and can be called up by Drei as required.

Conclusion

With the introduction of XCarrier Cloud as a managed service by Carrier Call AG, Hutchison Drei Austria has opted for a lean, efficient and future-proof solution for daily wholesale operations - with measurable success.
Josef Furger

Christoph Wamprechtshammer

Wholesale Services Manager

«The digital process maps have been implemented logically, comprehensibly and systematically. XCarrier from Carrier Call AG has an absolutely intuitive structure. This supports us immensely in our day-to-day operations.»

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